At Lip Make Up Winkel, we’re committed to providing you with premium lip products and an exceptional shopping experience. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing Time: 1-2 business days (excluding weekends and holidays)

Shipping Methods & Delivery Times:

  • Standard Shipping (€12.95): Via DHL or FedEx – 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over €50 – 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns Policy

We want you to be completely satisfied with your lip products. If you’re not happy with your purchase, you may return it within 15 days of receipt.

Return Conditions

  • Products must be unused, in their original packaging with all labels attached
  • Return requests must be submitted within 15 days of receiving your order
  • Return shipping costs are the customer’s responsibility unless the product was damaged or incorrect

Step-by-Step Return Process

  1. Submit your return request within 15 days via email to [email protected] using our return form template
  2. Wait for approval – we’ll respond within 2 business days with a return number and instructions
  3. Ship your package to our return address with the return number clearly visible on the packaging
  4. Wait for inspection – we’ll check the returned product within 3 business days of receipt
  5. Receive your refund or replacement – see details below

Return Address

Lip Make Up Winkel
1952 Breewaterstraat
Den Helder, NL 1781GT

Return Form Template

Subject: Retouraanvraag – [Order Number]

Dear Lip Make Up Winkel team,

I would like to request a return for the following product(s):

Product name: [e.g., Lip plumper in “Rosy Glow”]
Order number: [your order number]
Reason for return: [e.g., wrong color, product defect]
Desired solution: [refund/exchange]

I confirm that the product is unused and in its original packaging.

Kind regards,
[Your full name]

Refunds

  • Processing time: 3-5 business days after we inspect the returned item
  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Amount: Full product price, excluding original shipping costs (unless the return is due to our error)

Depending on your bank or payment provider, it may take an additional 1-5 business days for the refund to appear in your account.

Exchanges

For exchanges:

  • Select your new product on our website
  • Clearly mention this in your return request
  • We’ll ship the new product once we receive and inspect the returned item
  • Any price differences will be adjusted

Non-Returnable Products

Due to hygiene reasons, the following products cannot be returned if the seal is broken:

  • Lip scrubs (due to direct contact with lips)
  • Lip balms (if used)
  • Lip gloss (if the applicator has been used)

Exception: If these products arrive damaged or defective in unopened condition, we will of course accept their return.

Frequently Asked Questions

Q: How long does it take to receive my refund?
A: After inspection, it takes 3-5 business days to process the refund. Depending on your bank or payment provider, it may take 1-5 additional business days for the amount to appear in your account.

Q: What if my package arrives damaged?
A: Contact us within 48 hours at [email protected] with photos of the damage. We’ll arrange for a free replacement or refund.

Q: Can I exchange a product for a different color?
A: Yes! Please clearly indicate in your return request which color you’d like to receive instead.

For any other questions about shipping or returns, please don’t hesitate to contact us at [email protected]. Our team of beauty experts is here to help!

With stylish regards,
The Lip Make Up Winkel Team